Privacy Policy - MedixChat

Effective Date: 22nd December 2024

Welcome to MedixChat ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website (www.medixchat.com) and related services. It also outlines your rights under the General Data Protection Regulation (GDPR).

1. Information We Collect

1.1 Personal Data

We may collect the following personal data when you use our services:

Identity Information:
Name, email address, and any other information you provide when creating an account or contacting us.
Communication Data:
Messages you send through our platform.
Technical Data:
IP address, browser type, device information, and usage data.

1.2 Non-Personal Data

We also collect anonymized and aggregated data to help us improve our services.

2. How We Use Your Data

We use your data for the following purposes:

To provide and improve our services.
To respond to your inquiries and support requests.
To send you service-related notifications and updates.
To analyze website usage and improve user experience.
To comply with legal obligations.

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Consent:
When you give explicit consent for specific purposes.
Contract:
To perform a contract with you or take steps at your request before entering into a contract.
Legal Obligation:
To comply with legal requirements.
Legitimate Interests:
For purposes such as improving our services and ensuring security, provided that your rights do not override these interests.

4. Data Sharing

We do not sell your personal data. However, we may share your data with:

Service Providers:
Third-party vendors who help us operate our platform.
Legal Authorities:
When required to comply with the law.
Business Transfers:
In the event of a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights Under GDPR

As a resident of the European Economic Area (EEA), you have the following rights:

Access:
Request access to your personal data.
Correction:
Request correction of inaccurate or incomplete data.
Deletion:
Request deletion of your data.
Restriction:
Request restriction of data processing.
Portability:
Receive a copy of your data in a machine-readable format.
Objection:
Object to data processing based on legitimate interests or direct marketing.
Withdraw Consent:
Withdraw your consent at any time.

To exercise your rights, please contact us at support@medixchat.com.

7. Data Security

We implement robust security measures to protect your data from unauthorized access, loss, or misuse. However, no system can guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Cookies

We use cookies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

10. Updates to This Privacy Policy

We may update this policy from time to time. Significant changes will be communicated to you via email or a notice on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@medixchat.com

Thank you for trusting MedixChat with your data.